With so many vacations being cancelled due to Covid 19, there are lots of travelers who were issued future travel credit or vouchers. What does it mean and how do you use it? Here are answers to some frequently asked questions. Also enjoy some inspiring photos from locations of trips that were postponed!
Q: I took a voucher but now the company is offering a refund, can I get my money back?
A: Generally not. A travel advisor will certainly advocate on your behalf, but suppliers have rules and they try not to make exceptions. If you willingly accepted the terms and conditions of cancellation on a particular date, you are bound to those terms and conditions.
Q: What are the terms and conditions of my voucher?
A: Every company is different. You will need to learn the specifics of the voucher(s) you are holding but here are some key things you should be looking for:
Date by which you need to BOOK travel (this is the generally the day you make the deposit)
Date by which you need to TRAVEL (this is generally the day of departure)
Q: Where is my voucher?
A: Sometimes a voucher is straight forward and given to you as a certificate to apply for a later trip. Other times, particularly if the trip was a package, you may need to rebook all the components with the same company as the original trip.
Example: A trip of flights and hotel was booked through Delta Vacations. The Delta flight is offering a credit. You must book that flight through Delta Vacations, you cannot book it directly with Delta Airlines because Delta Vacations holds that voucher.
Q: When will I get my voucher?
A: These are unprecedented times. Just as the hospitals and unemployment offices are overwhelmed, so are the travel companies. They are working tirelessly to process all the refunds and vouchers. Some are coming soon, but the outside dates given by most are now at 90 days.
Q: When should I reschedule my vacation?
A: At the time of writing, the United States is still at a Level 4 Travel Advisory - Do Not Travel. If you plan to rebook, you may want to go farther out than a few months so you don't have to go through the same cycle of cancelling and fighting for refunds and vouchers. No one really knows the what the future of travel looks like so be willing to be flexible. The good news is that most travel companies recognize this and are offering low risk deposits and flexible cancellations.
Q: My trip was cancelled and I am waiting for a refund, should I pay my credit card bill?
A: Yes. You may incur late fees or penalties if you don't pay your credit card bill on time. If you have not received the credit yet, it should show up on your next statement. Credit Card companies are not favoring individuals on this type of dispute knowing that the credits are coming at a later date.
I know how hard it is to unravel an amazing itinerary that took months to plan!
I hope this information helped in some way!
We will travel again, it probably won't look the same as it used to, be travel will be back!
If you prefer to have someone else figure all this out for you - I am here for you!
Give me a call at 845-369-8795 or email at firstname.lastname@example.org to set up a quick consulation.
I love working with seniors! I thoroughly enjoy guiding clients through the planning process, from finding the right destination to organizing the logistics to hearing about the trip upon their return. I am a strong advocate for my clients when it comes to price, quality and service. Trust and building lasting relationships along with continuing education are all extremely important to my business.